Shipping & Return Policy
We Don't Ship Junk
WE OFFER FREE SHIPPING ANYWHERE IN INDIA Please allow 1-3 working days for your order to be dispatched(90% of orders will be dispatched on the same day). Normally orders placed before 1pm on a business day, we aim to ship the same day, providing card security checks are complete, payment received and stock availability is confirmed. Orders placed after 1pm will be shipped the next business day. Orders Received on Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays.
E-mail containing your package tracking information will be sent immediately after your order goes to courier company.
Cancellation of Order by The Shopmetro.com
The Shopmetro.com reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded or credited in account and the User shall be informed of the same.
If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by theshopmetro.com for re-delivery shall be claimed from the User.
Replacement/ Return Policy
In 30 days except the following:
1. Items that have been used or opened
2. An item not returned in the condition it was received.
3. Any item received by us in a damaged condition.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
• the item may be damaged during transit
• or there might be a manufacturing defect
• or that a wrong item is delivered to you
In such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.
Our Return Policy:
• Replacement request must be made within 30 days of purchase and must not be part of above list
• There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
• In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the order.
Refund Policy :
Cases of goods unavailability or service problem:
• If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final.
• If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer, if customer demands.
• 100% refund will be given, if product is we're not able to ship the products
Cases of customer demanding refunds:
• Refund will be 100% of Order Cost, in case of customer don't want suitable and available replacement of product.